SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gentcart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gentcart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality, it fits for my 3 kg cat.Fast delivery.Recommend.
I made it out on Bagato ran Chim Chim chykuwala, with rosmir the trohi did not guess, ale they can see. for this tsyna-the quality of garne. dyakuyu.
great material, fits perfectly in my kitten, that's the second time I am buying, now on a different color. I love it.
Has the right size for my cat who is 6 months old
Excellent product of very good quality is recommended the product and the store
I bought two, pink and purple M for my two cats, both weighing 5kg. Previously I bought S was very small. They are definitely M and they both fit him. Very safe harnesses and it doesn't make them uncomfortable at all, it can also be adjusted and the neck is ideal for not being safe. Very good buy, I just wish it came with more shiny parts in case they got lost or something. Both come with rope. I recommend store. It took almost a month to arrive. The pink looked paler in the photo but in person it is shiny half neon. And purple is more of a very warm fuchsia.
Very fast delivery. All as described. Were connected two parcels in one. I recommend the store and the product.
We ordered on August 20. Received on September 11. Shipping was super fast. The package was safe. Matches description. Would recommend the store and the item.
It's great, I ordered it for the cat, but it's also suitable for the Yorkies, it's soft, it's not uncomfortable for the pet, the color is bright, with a reflector, and it comes with a small leash. The delivery is fast. I'll order more for the dogs.
Nice collar, but Mitka doesn't want over the head, or it's not used to it yet
The quality is good and easy to make bigger or smaller. Nice colour and materials. M was too big for my cat that is 3,5kg. Shipped fast.
Great item! Awesome store. my 1yr 1month kitten loves it! 5 star. fast ship 12 days to canada
Well received and corresponds well to the description I have not yet tested on my cat but it looks good quality for the perfect price for a cat and adjustable
The quality is not so high, I had another harness previously and it was thicker than this one, but it is functional and it was perfect for my cat
great harness. for the average cat M would be better fit. my boy is uncomfortable in S, it's too tight, would better be suitable for teenage cat
Nashinik in Ukraine ink mishyats, ale pidyishov, to be regulated, m'yakenkiy, more than even Povich. My daughter.
I liked it a lot, it arrived fast and the price was cheap, I recommend it☺️☺️
Very nice strap! It is as described, it suits all my cats and although I do not use it to walk them if it is very useful for what I want it. It was a very accessible price, it took me a while to arrive but I did value it, highly recommended excellent store and store.
Excellent harness, not small, stretches, the cat turned out to be great (the reference point was for reviews), we will reorder it by M, we will leave this one to the dog. Delivery on time. Everything is clear.
My cat loved it, I think L is too big, he's 7 kg but looks very comfortable.