SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gentcart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gentcart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Memory of very good quality, I exceed my expectations, others at a super price, I recommend.
First time I bought from this brand, apparently it's pretty good, and it worked with my Xeon 2667v4 and the motherboard pr9.
The product took almost 1 month to arrive, but it arrived. Is same as in the picture, I was surprised by the size but, great store and good price!
Very good memory, second time I buy arrived in less than 15 days, working perfectly!!!
Great product arrived today apparently is working normally in great quality
Beautiful memory yet I have not tested wait for the motherboard and processor to arrive.
I have not tested yet, but it came well packed and arrived on time.
Arrived perfectly as the discrimination, good quality and a great price, arrived in 10 days.
Very good and competent little memory! Breaks a hell of a branch! I liked it too much, I am using it with UN 5600x while my XPG kit does not arrive, and it worked cool, without instabilities! Joy only
Great quality memory, very resistant product, I tested it and it is very approved I recommend✔️, Came before the deadline
Arrived in perfect condition the problem is that I cannot test yet because the rest of the pieces have not yet arrived
Order arrived right, he is very handsome. Waiting for the other parts to arrive to test.
Arrived fast, I haven't tested it yet because the video card is missing, apparently new, and arrived well packed with everything right.
Postage was pretty quick. The very fast delivery. And the product and what I wanted...
Are good are not bad but the heat sinks are very badly glued with little quality I had to take one off and paste again to fit the computer board it took time to recognize the memories but acknowledged
Excellent!
Product arrived fast. I haven't tested it yet, but it arrived in perfect condition.
Excellent Product, congratulations to the store, delivery was very fast.