SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gentcart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gentcart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it came very fast, good quality, exactly like in the picture
Arrived on time, well done, very good quality, we have not tried it yet (it is for an offer), thank you very much
the dress is so beautiful with the led light. I cannot wait for my daughter to try on. She is so excited for the dress.
stunning dress, just like the pictures lots of lights too. my photo doesn't do it justice.
Took A little time to arrive but in time just for my 5 year old daughter's birthday. Very beautiful and lés lights are quite long, almost do not stop in the middle of the dress like those of other stores! My daughter adore. Although my daughter is wearing clothes size 6 and Times 7 years old, the dress later ordered in size 5-6 years (130) had been too large and long, so this one I ordered it again in 4 years (120), she goes to her perfect size, But it seems to me that will not be able to use it later or next year because it is exact in the chest and arms. In any case I recommend its purchase.
Beautiful princess dress, I highly recommend, fast delivery
Is spectacular, more than pleased harmonious details, excellent finishing, excellent. Super fast shipping less than one month very good quality.
Was the most beautiful product I bought on AliExpress to date! Worth a lot! Thank you very much
Beautiful, superb effect
This is good.
Very nice
Excellent this beautiful design good warm charm for its price arrived super fast
My delighted daughter, a little long but better than missing... She would like to sleep in the dress
The dress is beautiful, my daughter I cry with emotion when I see it, in addition the size is exact, she is about to turn seven years old. I recommend it widely. I will buy more goods from the same store again.
Wonderful! Perfect!
Simply beautiful! No words! Thank you for doing it before June 30, as I asked. I can't wait to see the baby in this beauty! I really recommend it!
Good quality !
We loved the good material dress I asked for size 7 to 8 it was just not asked for it from 5 to 6 my girl turned 6 but I always asked her for one more size and it was exact charm. Buy one all people charm the dress
It was perfect! My daughter stood out in the crowd. I just LOVEEE IT!