SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gentcart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gentcart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good
Gera šluota. Patiko
It's good, only very small.
perfect
As described, thank you very much
Ordered 2 pipes with 5 spare ones, sent in one 5, and in the second package only 4
You're here in 10 days. If you're a little longer, you'll be satisfied.
The first one bought flimsy was it reinforced in the places where the knees are docked
I'm surprised because it's much better than I thought. I'm very satisfied. Is that? I wish it was wider, but I like it all except this one. It's more than expected!
Thank you very much store! The mop came in 3 weeks. The mop is compact, for cleaning a small apartment the very thing!
Brilliant business. I thought he 'd be better and now I can't deal with him. I recommend every busy woman and mom.
Item received in good condition. Item true as per description.
This is my third mop. Enough for about 6 months. Plastic cracked in the area of the plastic hinge. But the mop is still a favorite. Good wring with a comb. I reached the Moscow region whole, but the box is all crumpled and torn, in Scotch tape... The package would be better and the price would be lower! Thank you store!
It arrived well but it has two extra panes and the description says it is three but it fulfills its function and looks good quality
fast shipment and delievery. Good quality. Recommnding
Everything is as written. thank you store!
As described
I recommend the store for Shvidkah Vidplenya! I tested the mop, trohi for the viglyad of the hlipkuvat, ale to cope with the mitts of the pidlogy, to the kakheli of the trokhi, to go to the rozvodi!
I really wanted one. When it was already. Very comfortable!
Average workmanship, but worth the price here