SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gentcart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gentcart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty, neatly made. I liked that the Terry ones are warm inside. I took the size for a year, the baby is 10 months close to it, but they stretch well, so I hope it will not grow by the new year
Excellant quality and well packed. Recieved them in Pakistan in just 15 days. Totally in love with them!
They are amazing, they are thick, ideal for the cold, super well crafted, I loved them, I will buy again.
Class skits, stretch, took the hired rozmir, you are good
The socks are very cute, soft and comfortable, according to the requested size, anti-slip, very colorful, good sewing, the shipping was super fast, love everything
All super. Arrived quickly, corresponds to the photo.
Garni and akisni socks, the number of products, the photo
Good socks, ale gluing the deer so Sobi, you can see the glue in the region and the region. Wash thread
Duge Shvidka delivery, Cool Twists. Ditina in captureOnce wearing it, not clocking new rock, staining the classes. Gift storeRecommend 100%
Garni socks, bought for 0,70 dollars (coupon), then OKI took this from the store (with reindeer), then here are the trats of the Inshi (pidoshva Mensha, dovshi trishki vuzhchi), ale at me divchynka and Lad (dvynya, 1 Rik and 5 misiatsyv), then OKTo the world of Ukraine
Class socks, I took them with a coupon for them, then OKTo 1,5 time, to go to the days) took such from the store, thenTo the world of Ukraine
I took it for 9 miles, then small. It is good to stretch. And LTTs glue (not neat)
Super. Warm, yakist class. I think for children up to 2 rokiv can be coupuvati
Identical as in the photo. They dress slightly large but are very beautiful.
I arrived quickly it was not necessary to contact the store
I married 21.09 Rosmir 1-3Y, made 10.10 from Lviv. Blue 3 time, leg 17 cm, maluvati. Ale jakiste is good. In Garno pack, gift box
Duge class, those things and hotila. We are 5 times at a time on the NR Bud 8, then I think it will happen once, for at least 9.5 cm, then three heels are not whistled
The product will be described on the website. Garni and yaksni socks.
Delivery for 26 days. socks of class, akisni, for a dot-it-will, for a donechka, I am very good, I recommend. glory of Ukraine.
Everything is super, I am satisfied, Shvidka delivery, and socks Duge garni.