SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gentcart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gentcart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
See see rozchysk all hours. For me kitsya dovhoshersna and not like it rozchishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishishish For 5 khvilin, for 5 khvilin I used a cat more than one cat. I read positive vidguki, ale there is a class, then I did not look
The dog formed columns behind the ears, without problems and anxiety of the dog, everything was removed.
We are happy with how quickly it arrived. super recommended.
Super recommended. It's the best brush I 've used for my pets
It has come to Me very quickly. Now it's time to try it to see if it is true that it removes the hair from my dog as described in the comments
Excellent hair brush! Better and never met! Thank you! Recommend store and store!
Great thing, very good, great combs my cats, I recommend.
Looks great, not tested yet. But I believe everything is fine.
Take the dead hairs and release them all and you can still cut. Excellent
The product is ready to give a 1000000 rating out of 5 stars. Very cool combs the hair from the dog. For the cat is also suitable, but it works better on the dog. I'm very glad I bought this comb.
Thanks to the store, the product is of good quality, as described, and very quickly delivered. I recommend it.
The article is very good works perfectly I recommend it a lot, undoes the knots very well.
I got both sizes to see which one works for my zuchon, and the small one is good!!!
Brush without original packaging, as in the store's picture, it's not good. But the brush itself is very good. Except the blade is all made of plastic.
Very good item. I use for the cat. I recommend.
The quality is good. Copes with his tasks. We have a Schnauzer.
AMAZING product I super recommend, I have no idea how it works because the teeth are not sharp but you can see from the picture how much hair it removed from my cat in the first day (and I comb him almost every day) also I have received it in about a week
Looks the same as the photo and it took 24 days to arrive. I don't prove it yet.
Works really well. My dog is getting used to it and for some reason he likes to eat his own fur from the tool
The comb is very good. The Shepherd Dog is perfect. As described. I'm satisfied, tried a hundred different combThis really comb out and does not cut off the bone. Super